• Course Type

  • Course Level

Customer Relationship Management (CRM)

Category:Marketing

Course Level Startup

13_Customer_relationships

Course Summary

How can a customer relationship management (CRM) tool help me to build my business?

Learn how to build your business by using a customer relationship management (CRM) tool. Learn how you can better keep track of information about your customers and potential customers, allowing you to build your business.

In this course, you will learn how to:
hpSet up a CRM tool for your business
hpUse the CRM tool to track information that will help you build your business

Strategic Planning

Category:Operations

Course Level Startup

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Course Summary

Learn to use a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to choose the best strategies to help your business reach its long-term goals. Look into how you can start today.

In this course, you will learn how to:
hpUse a SWOT analysis to consider your businesses Strengths, Weaknesses, Opportunities, and Threats in order to select the most effective strategies for the success of your business.
hpMake the process easier by integrating word processing and spreadsheet documents

This course was developed in collaboration with the Kelley School of Business, Indiana University, as part of the United States Agency for International Development (USAID)-funded Advancement and Development through Entrepreneurship Programs and Training (ADEPT) partnership for Myanmar (Burma).

 

Social Entrepreneurship

Category:Management

Course Level Ready to Export

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Course Summary

Discover how to build a financially sound business idea that will solve a problem in your community.

In this course, you will learn how to:
hpAssess whether a social enterprise idea can create social impact and is financially sound
hpUse desktop or mobile software to record information as you build your social enterprise idea