Training

  • Course Type

  • Course Level

Basics of Finance

Category:Finance/ Accounting

Course Level Growing

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Course Summary

How much do you need to sell to make a profit?

Learn basic concepts of business finance that help you calculate expenses and find out when you will make a profit. Explore using a spreadsheet to easily make necessary calculations.

In this course, you will learn how to:

  • Determine types of expenses
  • Calculate your break-even point
  • Use a spreadsheet to make your calculations easier

Managing Contact Information

Category:Operations

Course Level Startup

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Course Summary

How can you capture the right types of information about your customers and other contacts?

Explore how to gather and access key information about your customers, potential customers, suppliers, and other contacts.

In this course, you will learn how to:
hpRecord important information about your business contacts
hpCreate new contacts in a contact management system
hpSearch for contacts in a contact management system

 

Small Business Owners Training

Category:Operations

Course Level Growing

About this Course:

The Small Business Owners (SB) training builds on the key principles of business to develop the competencies needed for managing operations and making improvements. The emphasis is not on producing fully worked revisions of written business plans but on supporting business owners to develop the skills for assessing different business strategies and identifying practical improvements. The SB training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have faced difficulties.

After completing the training, participants will better understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their businesses or prospective businesses.

The SB is part of Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Better Marketing
  4. Improving Productivity
  5. Improving Quality
  6. Bookkeeping
  7. Understanding Costs
  8. Action Planning

Eligible for Certification: Yes

Boost Your Business with Facebook

Category:Marketing

Course Level Startup

Learning Path Cover Art-for FB

About Facebook Blueprint

Blueprint is an online education tool to help businesses get started on Facebook and Instagram. This Learning Path has been specially selected for SMBs and includes how to create a business Page, how to promote and grow your business and measure the impact of what you do. There are also guides to best practice creative and branding. Learn through stories, facts, videos and interactive quizzes in these short easy to follow modules.

 

 

Sales Forecasting

Category:Marketing

Course Level Startup

Sales_forecasting_1-2Course Summary

How can you gather the right information to forecast sales for your business?

Learn why sales forecasting is important for your business and how to gather information to make a sales forecast. Learn how to customize a spreadsheet to track your sales forecast. Learn how to gather the important information needed to create your sales forecast.

In this course, you will learn how to:
hpGather information to make a sales forecast for your business
hpUse spreadsheet software to track your sales forecast

Your Target Audience

Category:Marketing

Course Level Startup

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Course Summary

Who is your target audience?

Explore how you can gather information about your customers and potential customers. Learn how to focus your actions on maximizing your impact on that target audience.

In this course, you will learn how to:
hpCraft questions to learn more about your customers
hpCreate an online survey to gather information about your customers

Computer Basics

Category:Technology

Course Level Startup

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Course Description

Computing has become a very integral part of everyday life in the twenty-first century. From music and photos to banking and communicating, computers have changed the way we work and live.

This course introduces you to the fundamentals of computing, explains the components of a computer, explores operating system basics, and shows you how to use a mouse and a keyboard. Also explains how computers can be used in different aspects of life.

Course Benefits

Computers are used in every field. They help organizations and individuals to conduct business transactions efficiently and quickly. Today, one of the basic skills necessary to succeed at a workplace is to know how to use the computer. To be able to get better jobs, you need to know how to use a computer.

Social Media Marketing

Category:Marketing

Course Level Startup

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Course Summary

Using social media marketing to build your business

Explore a range of different social media marketing campaigns. Learn how to create a social media advertisement that will reach your target customers.

In this course, you will learn:
hpA variety of social media marketing campaigns
hpHow to create a Facebook ad targeted to your customers

Setting Prices

Category:Marketing

Course Level Startup

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Course Summary

How do I set prices for my products or services?

Explore how to price your products and services effectively. Learn how to use word processing software to customize tables that help track information you gather to set your prices. Learn what research to complete to determine prices for your products and services.

In this course, you will learn how to:
hpSet prices for products and services
hpUse word processing software to customize tables

Profit and Loss

Category:Finance/ Accounting

Course Level Startup

2_Profit_and_lossCourse Summary

How can you tell whether you are making a profit?

Learn to calculate profit and loss (P&L) considering all costs, including your hidden expenses. Find out how to customize a P&L spreadsheet to fit your business.

In this course, you will learn how to:
hpFind your hidden expenses
hpCalculate profit and loss

Entrepreneurship and Innovation Training

Category:Operations

Course Level Startup

About this Course:

This Entrepreneurship and Innovation (EI) training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have identified problems.

After EI training, participants will better understand how to innovate through an innovative process, and how to use the tools presented to spend time on innovating within their businesses. Participants will have a new skill set and confidence to think creatively, come up with innovative ideas and test these with people in and outside their business.

The EI is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. What is Innovation
  4. Creative Thinking
  5. Problem Definition
  6. Create Ideas
  7. Filter
  8. Pilot
  9. Action Plan

Eligible for Certification: Yes

 

 

 

The Aspiring Entrepreneurs Training

Category:Operations

Course Level Startup

About this Course:

The Aspiring Entrepreneurs (AE) training is focused on developing the basic competencies needed by entrepreneurs who are planning to start a business. The training will support entrepreneurs to review the key business principles of product, place, promotion and price, evaluate business ideas and develop strategies for success.

After completing the course, participants will understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their business or prospective businesses.

The AE is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Selecting a Business Idea
  4. Defining a Business Idea and Potential Customers
  5. Developing Your Marketing Plan
  6. Setting Your Price
  7. What Makes a Successful Business?
  8. Action Plan

Eligible for Certification: Yes

Energy Efficiency: Do More for Less

Category:Operations

Course Level Startup

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Course Summary

Find out how to assess and reduce energy use in your business to save money and protect the environment. Learn how to use spreadsheets to assess energy use and adjust your practices.

In this course, you will learn how to:
hpUnderstand how to assess your energy use and how conserving energy saves your business money, preserves natural resources, and cuts back on pollution
hpUse a spreadsheet to assess your business’s energy use

Legal Aspects of Cross-Border E-Commerce

Category:Technology

Course Level Growing

Legal Aspects of Cross-Border E-Commerce

About this Course:

Learners will be introduced to the legal aspects of cross-border e-commerce. Clients prize Baker & McKenzie for its breadth of access to markets, as it can individually guide cross-border transactions without using external local counsel.

Learners will be acquainted to legal entity critical to doing business in the global electronic marketplace. It includes regulations specific to certain products and services, advertising, intellectual property issues, enforceability of online transactions, taxation and data privacy protection.

Instructor: Elizabeth Opena, Partner, Quisumbing Torres

Course Type: Self-Paced

Lesson Length: 20 minutes

 


Business Email

Category:Technology

Course Level Ready to Export

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Course Summary

How can I use email effectively in my business?

Learn how to write business emails that effectively communicate with customers and suppliers. Explore how to create professional and appropriate business emails for any situation.

In this course, you will learn how to:
hpRecognize the dos and don’ts of business email
hpAddress an email
hpAdd an attachment to an email
hpCreate an email signature

Getting the Most Value from Card Acceptance

Category:Operations

Course Level Startup

Cover Page - MasterCard

Course Description:

Today we’re going to talk about how small businesses can expand and strengthen their enterprises by mastering electronic payments. Electronic payment technology continues to expand and improve, replacing cash and checks for government, consumers and small businesses. Many of the advantages of convenience and efficiency are so obvious that we don’t even think about them. There are many other features and capabilities of debit, credit and prepaid cards that can be overlooked or become confusing. With more and more use of electronic payments, Master Your Card is here to make sure everyone realizes how they can get more from their money by using the full power of electronic payment networks.

Course Type: Self-Paced

Connecting Global Commerce

Category:Operations

Course Level Startup

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Course Description

Learn how PayPal operates across platforms and devices — enabling consumers to pay with any device or operating system they choose no matter if they’re on their mobile devices, desktops or in the physical store. Since PayPal touches both the consumer and the merchant, we have the data to help protect against fraudulent transactions on the consumer side, while helping merchants to better understand their customers.

Unique Value Proposition

Category:Marketing

Course Level Startup

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How can you figure out what makes your business unique?

Explore how you can differentiate your business from your competitors’ businesses. Learn how to search the Internet more effectively.

In this course, you will learn how to:
hpAssess your business’s strengths and weaknesses
hpExamine the strengths and weaknesses of your competitors’ businesses
hpConduct an effective Internet search for information about your competitors’ businesses

Cash Flow

Category:Finance/ Accounting

Course Level Startup

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How can keeping track of your cash flow help your business?

Explore how to monitor and track your cash flow. Learn how to customize a spreadsheet to track your cash flow. Learn why cash flow is important to your business, and how to make decisions based on the research and results you gather.

In this course, you will learn how to:
hpMake decisions about how to manage your cash
hpUse spreadsheet software to track your cash flow

 

Productivity Programs

Category:Technology

Course Level Startup

Cover page - Productivity Programs

Course Description

Productivity programs are tools that you can use to create documents, presentations, tables, charts, and graphs. This course explores the most common productivity software applications used in business, in education, and at home. In this course, you will learn the features of various productivity programs such as word processing software, spreadsheets, presentation software, and databases. You will also learn how to select the right software to cater to your needs.

Course Benefits

Productivity programs are used in business for schedules, resumes, business plans, and more. These programs are widely known and used on a daily basis. In school, students are using these applications to write essays, create presentations, and organize their schedule. High Schools and Colleges have started demanding a typed final essay for a grade; forming these applications into a vital part of education. Others may use the applications at home for any other tasks, making these applications a universal tool.

Maximizing Capacity

Category:Operations

Course Level Ready to Export

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Course Summary

How can you maximize the volume of products and services you produce?

Learn about how to maximize your business’s capacity to produce goods or services and explore how a spreadsheet can help you better understand how staff time is used in your business.

In this course, you will learn how to:
hpDetermine how to judge your capacity
hpFormat a Spreadsheet in a way that is organized and helpful to your business

Inventory Management

Category:Operations

Course Level Ready to Export

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Course Summary

How much do you need to sell to make a profit?

Learn ways to manage your inventory to maintain successful business operations and maximize your profit. Discover different technologies for managing inventory. Learn why inventory management is essential to your business as a whole.

In this course, you will learn how to:
hpChoose the best method of inventory management for your business
hpUse different technologies to manage your inventory

 

Selling Online

Category:Finance/ Accounting

Course Level Startup

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Course Summary

How can you create effective online marketplace listings for your products?

Learn how to maximize the use of selling online in your business. Learn how to create effectively put together online listings for your products. Explore how you can use photo-editing software to improve your product photos and advertisements.

In this course, you will learn how to:
hpCreate effective titles, descriptions, and photographs for your online product listing
hpImprove your products’ photographs using photo-editing software

IT for Business Success

Category:Technology

Course Level Startup

IT_for_Biz_success_1

Course Summary

Determine the types of technology solutions that best address your business goals. Learn how different technology issues and capabilities directly and indirectly effect your business.

In this course, you will learn how to:
hpDetermine the types of technology solutions that best address your business goals
hpDecide the best way to implement a technology solution given the circumstances of your particular business

Presenting Data

Category:Operations

Course Level Startup

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Course Summary

What’s the most effective way to present my business’s data?

Learn about different types of charts and graphs that can help people understand and value your business. Discover how to create effective charts using spreadsheet software. Learn how to choose the right kind of chart for the information you want to convey.

In this course, you will learn how to:
hpDecide what type of chart to use to present your data effectively
hpUse spreadsheet software to create charts and graphs

 

Tool for Business Plan Development

Category:Operations

Course Level Startup

BPD Cover Page

About this Course:

The C-BED Tool for Business Plans is a companion to the C-BED training tools for Aspiring Entrepreneurs (AE) and Small Business Owners (SBO). It is designed for groups who have already completed these training tools and will be able to draw on this work to complete a business plan.

The Tool for Business Plans is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

The training tools incorporate hands-on, activity based lessons, maximizing the use of diagrams and pictures so that both literate and illiterate participants are able to learn together. This alternative teaching method has been found to promote increased leadership and participation during the course and translates to greater individual feelings of empowerment and ties to the community once the course is complete.

Available Lessons:

The tool is divided into two sections. In Section #1 an introduction to each element of the business plan is provided along with instructions and examples on how to capture the relevant information for your business. Links to the activities completed in C-BED for AE and SBO are provided, as well as referral to other C-BED training tools for those entrepreneurs needing to develop their skills further. In Section #2, an overview of the business planning process is presented and a blank template for business plans is provided.

 

Customer Relationship Management (CRM)

Category:Marketing

Course Level Startup

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Course Summary

How can a customer relationship management (CRM) tool help me to build my business?

Learn how to build your business by using a customer relationship management (CRM) tool. Learn how you can better keep track of information about your customers and potential customers, allowing you to build your business.

In this course, you will learn how to:
hpSet up a CRM tool for your business
hpUse the CRM tool to track information that will help you build your business

Strategic Planning

Category:Operations

Course Level Startup

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Course Summary

Learn to use a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to choose the best strategies to help your business reach its long-term goals. Look into how you can start today.

In this course, you will learn how to:
hpUse a SWOT analysis to consider your businesses Strengths, Weaknesses, Opportunities, and Threats in order to select the most effective strategies for the success of your business.
hpMake the process easier by integrating word processing and spreadsheet documents

This course was developed in collaboration with the Kelley School of Business, Indiana University, as part of the United States Agency for International Development (USAID)-funded Advancement and Development through Entrepreneurship Programs and Training (ADEPT) partnership for Myanmar (Burma).

 

Problem Solving and Entrepreneurship through Innovation

Category:Operations

Course Level Startup

About this Course:

This Problem Solving and Entrepreneurship through Innovation (EI) training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have identified problems.

After EI training, participants will better understand how to innovate through an innovative process, and how to use the tools presented to spend time on innovating within their businesses. Participants will have a new skill set and confidence to think creatively, come up with innovative ideas and test these with people in and outside their business.

The EI is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. What is Innovation
  4. Creative Thinking
  5. Problem Definition
  6. Create Ideas
  7. Filter
  8. Pilot
  9. Action Plan

Eligible for Certification: Yes

 

The Internet and the World Wide Web

Category:Technology

Course Level Startup

Lesson 2 - The Internet and the World Wide Web_Page_01

Course Description

The Internet can connect you to people, information, and resources around the world. This course shows you how to connect to the Internet, browse webpages and websites, use search engines, and communicate with others using email, instant messaging, blogs, and other media.

Course Benefits

The Internet has changed the way people communicate with each other. You can access and use various services related to finding information, communicating, and conducting business on the Internet.

Finding Funding

Category:Operations

Course Level Startup

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Course Summary

How can you find funding to start or grow your business?

Explore sources for start-up funds for your business. Identify which sources are the best match for your needs and learn what to consider before you apply. Explore how to search the Internet to find potential funders and then bookmark sites you find using social bookmarking. Finally, learn how to download and print applications for funding.

In this course, you will learn how to:
hpFind sources for start-up funds
hpIdentify the sources that are best for your business needs
hpUse social bookmarking
hpDownload and print applications

 

Hiring Staff

Category:Human Resources

Course Level Ready to Export

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Course Summary

How do I hire the right people for my business?

Learn how to select the right candidate for a job and create a job application using word processing software. Go through the process of hiring staff for your business.

In this course, you will learn how to:
hpFollow a structured procedure to hire an employee
hpUse word processing software to create a job application

 

Effective Leadership

Category:Human Resources

Course Level Startup

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Course Summary

Discover different leadership approaches and understand when and how to use them to be a more effective leader. Learn how to become a stronger and more effective leader in all aspects of business.

In this course, you will learn how to:

hpAssess which leadership approaches are appropriate for different situations

hpUse desktop or mobile software to collaborate and communicate more productively as a leader

Effective Business Websites

Category:Technology

Course Level Startup

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Course Summary

How can your website meet your business goals by effectively reaching your target audience?

Learn how to build a user-friendly website that meets your business goals and effectively reaches your target audience. Learn how to use a web tool to create a website.

In this course, you will learn how to:
hpCreate a user-friendly website that meets your business goals and effectively reaches your target audience
hpUse online web design software to create a website for your business

Digital Lifestyles

Category:Technology

Course Level Startup

Lesson 5 - Digital_Lifestyles_Page_01

Course Description

From cell phones to MP3 players to digital cameras, computers are changing our everyday lives. This course introduces you to digital technologies, including digital audio, digital video, and digital photography. It explores how these and other computing technologies are creating new career opportunities and shaping the world we live in.

Course Benefits

Digital technology is used in all areas of life today. It has changed the way people work and entertain themselves. This module explains the scope of digital technology at home, at work, and at play. It also identifies the different career opportunities made available because of the extensive use of computers in various fields.

Social Entrepreneurship

Category:Management

Course Level Ready to Export

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Course Summary

Discover how to build a financially sound business idea that will solve a problem in your community.

In this course, you will learn how to:
hpAssess whether a social enterprise idea can create social impact and is financially sound
hpUse desktop or mobile software to record information as you build your social enterprise idea

 

Effective Presentations

Category:Operations

Course Level Startup

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Course Summary

How can you create effective and targeted slide presentations?

Learn how to create slide presentations that are well-designed and targeted to particular audiences. Make sure that you express what you want to say clearly, through the use of effective text, images, and examples.

In this course, you will learn how to:
hpDetermine what information is relevant to a particular audience
hpCreate effective and well-designed slide presentations

Marketing Benefits vs Features

Category:Marketing

Course Level Startup

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Course Summary

How can you effectively promote the benefits of your products or services?

Learn how to effectively promote the advantages of your products or services to your target audience in order to help you increase sales. Learn how to use templates to create marketing materials.

In this course, you will learn how to:
hpUnderstand the difference between the benefits and features of your products or services and effectively promote them to your target market
hpUse online templates to create a flyer for your business

Minimizing the Risk of Fraud

Category:Technology

Course Level Growing

HKGDMS-#3731196-v1-CEO_fraud_deck

About this Course:

Learners will be introduced to the ways to minimize the risk of fraud. Clients prize Baker & McKenzie for its breadth of access to markets, as it can individually guide cross-border transactions without using external local counsel.

Learners will be acquainted to common email scam including information on phishing, and malware/ransomware. The course will also provide information how to prevent and minimize fraud.

Instructors:
Susan Kendall, Partner, Hong Kong

Course Type: Self-Paced

Lesson Length: 20 minutes

Strengthening Global Presence Through Online Marketing

Category:Technology

Course Level Startup

Strengthening Global Presence Through Online Marketing

About this Course:

Learners will be introduced to what it means and how to strengthen your global presence by winning the moments that matter in our constantly connected world. Google will acquaint learners about people – the ones we’re trying to reach and influence and how their behavior has changed, thanks to the explosion of technology. Learners will be familiarized to shifts in consumer behavior affect us as marketers and business owners. And finally Google will share innovative things learners can do to driver performance in our constantly connected world.

Instructor: Bianca Grey, Account Manager

Course Type: Self-Paced

Lesson Length: 15 minutes

Computer Security and Privacy

Category:Technology

Course Level Startup

Microsoft - Course 4 - Computer_Security_and_Privacy_Page_01

Course Description

This course helps you to identify the various threats to your computer and the data stored on it. You will explore how to protect your computer from these threats by taking some preventive measures. Finally, this course explains the ethical and legal issues related to Internet usage.

Course Benefits

Like any other electronic device, your computer is at risk from damages caused by accident or by intention. Some of these damages can be permanent. You can prevent your computer hardware, software, and the data stored on it from a number of damages by taking certain preventive measures.