Training

  • Course Type

  • Course Level

Hiring Staff

Category:Human Resources

Course Level Ready to Export

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Course Summary

How do I hire the right people for my business?

Learn how to select the right candidate for a job and create a job application using word processing software. Go through the process of hiring staff for your business.

In this course, you will learn how to:
hpFollow a structured procedure to hire an employee
hpUse word processing software to create a job application

 

Effective Leadership

Category:Human Resources

Course Level Startup

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Course Summary

Discover different leadership approaches and understand when and how to use them to be a more effective leader. Learn how to become a stronger and more effective leader in all aspects of business.

In this course, you will learn how to:

hpAssess which leadership approaches are appropriate for different situations

hpUse desktop or mobile software to collaborate and communicate more productively as a leader

Digital Lifestyles

Category:Technology

Course Level Startup

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Course Description

From cell phones to MP3 players to digital cameras, computers are changing our everyday lives. This course introduces you to digital technologies, including digital audio, digital video, and digital photography. It explores how these and other computing technologies are creating new career opportunities and shaping the world we live in.

Course Benefits

Digital technology is used in all areas of life today. It has changed the way people work and entertain themselves. This module explains the scope of digital technology at home, at work, and at play. It also identifies the different career opportunities made available because of the extensive use of computers in various fields.

Small Business Owners Training

Category:Operations

Course Level Growing

About this Course:

The Small Business Owners (SB) training builds on the key principles of business to develop the competencies needed for managing operations and making improvements. The emphasis is not on producing fully worked revisions of written business plans but on supporting business owners to develop the skills for assessing different business strategies and identifying practical improvements. The SB training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have faced difficulties.

After completing the training, participants will better understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their businesses or prospective businesses.

The SB is part of Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Better Marketing
  4. Improving Productivity
  5. Improving Quality
  6. Bookkeeping
  7. Understanding Costs
  8. Action Planning

Eligible for Certification: Yes

Sales Forecasting

Category:Marketing

Course Level Startup

Sales_forecasting_1-2Course Summary

How can you gather the right information to forecast sales for your business?

Learn why sales forecasting is important for your business and how to gather information to make a sales forecast. Learn how to customize a spreadsheet to track your sales forecast. Learn how to gather the important information needed to create your sales forecast.

In this course, you will learn how to:
hpGather information to make a sales forecast for your business
hpUse spreadsheet software to track your sales forecast

Getting the Most Value from Card Acceptance

Category:Operations

Course Level Startup

Cover Page - MasterCard

Course Description:

Today we’re going to talk about how small businesses can expand and strengthen their enterprises by mastering electronic payments. Electronic payment technology continues to expand and improve, replacing cash and checks for government, consumers and small businesses. Many of the advantages of convenience and efficiency are so obvious that we don’t even think about them. There are many other features and capabilities of debit, credit and prepaid cards that can be overlooked or become confusing. With more and more use of electronic payments, Master Your Card is here to make sure everyone realizes how they can get more from their money by using the full power of electronic payment networks.

Course Type: Self-Paced

Effective Presentations

Category:Operations

Course Level Startup

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Course Summary

How can you create effective and targeted slide presentations?

Learn how to create slide presentations that are well-designed and targeted to particular audiences. Make sure that you express what you want to say clearly, through the use of effective text, images, and examples.

In this course, you will learn how to:
hpDetermine what information is relevant to a particular audience
hpCreate effective and well-designed slide presentations

Tool for Business Plan Development

Category:Operations

Course Level Startup

BPD Cover Page

About this Course:

The C-BED Tool for Business Plans is a companion to the C-BED training tools for Aspiring Entrepreneurs (AE) and Small Business Owners (SBO). It is designed for groups who have already completed these training tools and will be able to draw on this work to complete a business plan.

The Tool for Business Plans is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

The training tools incorporate hands-on, activity based lessons, maximizing the use of diagrams and pictures so that both literate and illiterate participants are able to learn together. This alternative teaching method has been found to promote increased leadership and participation during the course and translates to greater individual feelings of empowerment and ties to the community once the course is complete.

Available Lessons:

The tool is divided into two sections. In Section #1 an introduction to each element of the business plan is provided along with instructions and examples on how to capture the relevant information for your business. Links to the activities completed in C-BED for AE and SBO are provided, as well as referral to other C-BED training tools for those entrepreneurs needing to develop their skills further. In Section #2, an overview of the business planning process is presented and a blank template for business plans is provided.

 

Maximizing Capacity

Category:Operations

Course Level Ready to Export

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Course Summary

How can you maximize the volume of products and services you produce?

Learn about how to maximize your business’s capacity to produce goods or services and explore how a spreadsheet can help you better understand how staff time is used in your business.

In this course, you will learn how to:
hpDetermine how to judge your capacity
hpFormat a Spreadsheet in a way that is organized and helpful to your business

Boost Your Business with Facebook

Category:Marketing

Course Level Startup

Learning Path Cover Art-for FB

About Facebook Blueprint

Blueprint is an online education tool to help businesses get started on Facebook and Instagram. This Learning Path has been specially selected for SMBs and includes how to create a business Page, how to promote and grow your business and measure the impact of what you do. There are also guides to best practice creative and branding. Learn through stories, facts, videos and interactive quizzes in these short easy to follow modules.

 

 

Finding Funding

Category:Operations

Course Level Startup

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Course Summary

How can you find funding to start or grow your business?

Explore sources for start-up funds for your business. Identify which sources are the best match for your needs and learn what to consider before you apply. Explore how to search the Internet to find potential funders and then bookmark sites you find using social bookmarking. Finally, learn how to download and print applications for funding.

In this course, you will learn how to:
hpFind sources for start-up funds
hpIdentify the sources that are best for your business needs
hpUse social bookmarking
hpDownload and print applications

 

Basics of Finance

Category:Finance/ Accounting

Course Level Growing

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Course Summary

How much do you need to sell to make a profit?

Learn basic concepts of business finance that help you calculate expenses and find out when you will make a profit. Explore using a spreadsheet to easily make necessary calculations.

In this course, you will learn how to:

  • Determine types of expenses
  • Calculate your break-even point
  • Use a spreadsheet to make your calculations easier

Effective Business Websites

Category:Technology

Course Level Startup

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Course Summary

How can your website meet your business goals by effectively reaching your target audience?

Learn how to build a user-friendly website that meets your business goals and effectively reaches your target audience. Learn how to use a web tool to create a website.

In this course, you will learn how to:
hpCreate a user-friendly website that meets your business goals and effectively reaches your target audience
hpUse online web design software to create a website for your business

IT for Business Success

Category:Technology

Course Level Startup

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Course Summary

Determine the types of technology solutions that best address your business goals. Learn how different technology issues and capabilities directly and indirectly effect your business.

In this course, you will learn how to:
hpDetermine the types of technology solutions that best address your business goals
hpDecide the best way to implement a technology solution given the circumstances of your particular business

Selling Online

Category:Finance/ Accounting

Course Level Startup

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Course Summary

How can you create effective online marketplace listings for your products?

Learn how to maximize the use of selling online in your business. Learn how to create effectively put together online listings for your products. Explore how you can use photo-editing software to improve your product photos and advertisements.

In this course, you will learn how to:
hpCreate effective titles, descriptions, and photographs for your online product listing
hpImprove your products’ photographs using photo-editing software

Strengthening Global Presence Through Online Marketing

Category:Technology

Course Level Startup

Strengthening Global Presence Through Online Marketing

About this Course:

Learners will be introduced to what it means and how to strengthen your global presence by winning the moments that matter in our constantly connected world. Google will acquaint learners about people – the ones we’re trying to reach and influence and how their behavior has changed, thanks to the explosion of technology. Learners will be familiarized to shifts in consumer behavior affect us as marketers and business owners. And finally Google will share innovative things learners can do to driver performance in our constantly connected world.

Instructor: Bianca Grey, Account Manager

Course Type: Self-Paced

Lesson Length: 15 minutes

Energy Efficiency: Do More for Less

Category:Operations

Course Level Startup

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Course Summary

Find out how to assess and reduce energy use in your business to save money and protect the environment. Learn how to use spreadsheets to assess energy use and adjust your practices.

In this course, you will learn how to:
hpUnderstand how to assess your energy use and how conserving energy saves your business money, preserves natural resources, and cuts back on pollution
hpUse a spreadsheet to assess your business’s energy use

The Aspiring Entrepreneurs Training

Category:Operations

Course Level Startup

About this Course:

The Aspiring Entrepreneurs (AE) training is focused on developing the basic competencies needed by entrepreneurs who are planning to start a business. The training will support entrepreneurs to review the key business principles of product, place, promotion and price, evaluate business ideas and develop strategies for success.

After completing the course, participants will understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their business or prospective businesses.

The AE is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Selecting a Business Idea
  4. Defining a Business Idea and Potential Customers
  5. Developing Your Marketing Plan
  6. Setting Your Price
  7. What Makes a Successful Business?
  8. Action Plan

Connecting Global Commerce

Category:Operations

Course Level Startup

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Course Description

Learn how PayPal operates across platforms and devices — enabling consumers to pay with any device or operating system they choose no matter if they’re on their mobile devices, desktops or in the physical store. Since PayPal touches both the consumer and the merchant, we have the data to help protect against fraudulent transactions on the consumer side, while helping merchants to better understand their customers.

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Customer Relationship Management (CRM)

Category:Marketing

Course Level Startup

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Course Summary

How can a customer relationship management (CRM) tool help me to build my business?

Learn how to build your business by using a customer relationship management (CRM) tool. Learn how you can better keep track of information about your customers and potential customers, allowing you to build your business.

In this course, you will learn how to:
hpSet up a CRM tool for your business
hpUse the CRM tool to track information that will help you build your business

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