• Course Type

  • Course Level

Digitalization and Its Impact for SMEs


Course Level Startup

Digitalization and Its Impact for SMEs is the first course from Five Leadership Course offered by Cisco through webinar.

In this session, we look into the drives behind digitalization, its impact on SME organisations, business models, key digital business capabilities and opportunities it promises.

What will you learn:

  • What is Digitalization and why now
  • Digitalization Framework and context
  • Business Model and digital business capabilities
  • How to drive business with social platforms
  • Best practices and examples of digital SMBs

About the speaker:

RobertRobert Schaffner

Robert Schaffner is a native Austrian and has lived and worked in Austria, Germany, Australia, and currently makes his home in Singapore. He started his career as a technologist 25 years ago at Siemens. In 2006, he co-founded Avodaq, a German IT system integrator. He co-founded the collaboration software company, Andtek, in 2011, which he later sold. Robert’s passion is teaching leaders, sales teams, and organizations how to have impact on individuals, organizations, and society.

He has just written a book with Pat Bodin and the title of the book is Get In the Boat – A Journey to Relevance.

Customer Relationship Management (CRM)


Course Level Startup


Course Summary

How can a customer relationship management (CRM) tool help me to build my business?

Learn how to build your business by using a customer relationship management (CRM) tool. Learn how you can better keep track of information about your customers and potential customers, allowing you to build your business.

In this course, you will learn how to:
hpSet up a CRM tool for your business
hpUse the CRM tool to track information that will help you build your business

Strategic Planning


Course Level Startup


Course Summary

Learn to use a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to choose the best strategies to help your business reach its long-term goals. Look into how you can start today.

In this course, you will learn how to:
hpUse a SWOT analysis to consider your businesses Strengths, Weaknesses, Opportunities, and Threats in order to select the most effective strategies for the success of your business.
hpMake the process easier by integrating word processing and spreadsheet documents

This course was developed in collaboration with the Kelley School of Business, Indiana University, as part of the United States Agency for International Development (USAID)-funded Advancement and Development through Entrepreneurship Programs and Training (ADEPT) partnership for Myanmar (Burma).


Social Entrepreneurship


Course Level Ready to Export


Course Summary

Discover how to build a financially sound business idea that will solve a problem in your community.

In this course, you will learn how to:
hpAssess whether a social enterprise idea can create social impact and is financially sound
hpUse desktop or mobile software to record information as you build your social enterprise idea